Support Ticket Response Times
Due to the COVID-19 Stay-at-Home Orders across the US, we are currently experiencing an extremely higher than normal work requests from our clients wanting to take this time to update or even rebrand/build their websites. Luckily most tickets are simple questions, but still, take a bit of time to get to each one. We are unable to offer phone support, except in rare cases where we deem necessary. We are addressing each ticket in the order received, and projects are prioritized as such: Emergencies, Bugs, Security Existing Open Projects Clients with Content Subscriptions Date when ALL assets are received. Please Read: for faster response times. If your ticket is Urgent or has a Date/Time Requirement, please reply to this email and add it to this ticket. If you just have “How to” questions, please look through one of the following two resources before submitting a ticket. Guides, Documents & Postsed Insctructions: https://support.ilgminc.com/hc/en-us Getting Started with