Support Ticket Response Times

Due to the COVID-19 Stay-at-Home Orders across the US, we are currently experiencing an extremely higher than normal work requests from our clients wanting to take this time to update or even rebrand/build their websites. Luckily most tickets are simple questions, but still, take a bit of time to get to each one. We are unable to offer phone support, except in rare cases where we deem necessary. We are addressing each ticket in the order received, and projects are prioritized as such: Emergencies, Bugs, Security Existing Open Projects Clients with Content Subscriptions Date when ALL assets are received. Please Read: for faster response times. If your ticket is Urgent or has a Date/Time Requirement, please reply to this email and add it to this ticket. If you just have “How to” questions, please look through one of the following two resources before submitting a ticket. Guides, Documents & Postsed Insctructions: https://support.ilgminc.com/hc/en-us Getting Started with
Read More
BY IN

New Server Upgrades

At ILGM, we want to make sure your site is taking advantage of the best, most up-to-date technology possible. That’s why we’re announcing our shift to a new server environment, where you’re our number one priority, and we take WordPress performance to the edge.
Read More
BY IN

Store Credit in WooCommerce

There are specific times when offering Store Credit is absolutely needed. Having store credit offer you the ability to sell Gift Certificates, provide store credit in lieu of a refund, or to soothe a bad customer experience.
Read More
BY IN ,

The New Divi Builder

Bringing Complete Power To The Post Editor The new Divi Builder brings the power of the Visual Builder into the back end, giving you a familiar interface along with all of the great new features that were previously only available in the Visual Builder. Today we are extremely excited to release the brand new Divi Builder experience within the WordPress post editor. This new experience replaces the Classic Builder, enhancing the interface in countless ways and enabling tons of new features that were previously only available in the Visual Builder. This update brings the power of the Visual Builder and places it at your fingertips while you manage your posts within the WordPress Dashboard. Not only that, but the Visual Builder technology has been substantially improved. It loads way faster, it works way faster, and it’s now 100% visually accurate. It also comes with some missing features, like copying and pasting between pages! Even if you
Read More
BY IN ,