Project Scheduling, Workflows & Timelines

We are regularly getting questions about the Support System Process and Status on Projects. This document is designed to clear up some of the confusion and hopefully make it easier for you to better understand how ILGM and it’s agents handle Tickets and prioritize Work Order Tasks. It is extremely important that every client read and understand these processes. This will defiantly remove some frustrations you may have as well as keep YOUR project on task and completed in the expected time frame! There are two systems that we use: The Customer Support Center (http://support.ilgminc.com) Customer Project Management System (‘http://projects.ilgminc.com) Between these 2 systems, this is where 99% of all your information, support, project data and invoicing can be found. How we manage new tickets: The Customer Support Center This is your first stop when you need something done or fixed. You’ll send an email to support@ilgminc.com or sign in and add a New Ticket
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WooCommerce 3.4 Update

Today we’re excited to release WooCommerce 3.4 into the wild!  3.4 is a “minor” release; this version should be backwards compatible with sites running versions of WooCommerce greater than 3.0. We do of course recommend ensuring your extensions and themes are compatible before upgrading, and making backups for peace of mind–see this handy guide for more details. For those on the Website Care Plan: If a problem is seen after the update and the problem is due to the update itself, we will attempt to resolve the problem. If the problem takes more that 30 minutes to resolve, you will be invoiced at our normal hourly rate. For those on the Business Continuity Plan: Before any updated are preformed, we will clone your existing site and make all the necessary updates for testing. No charge, worry free updates! If a problem is seen after the update and the problem is due to the update itself, we will attempt
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