ILGM, Inc. strongly urges all subscribers, clients, and users to familiarize themselves with all agreements which, together, detail the legal contract of service between Interlogic Graphics & Marketing, Inc. (ILGM) and its customers. Knowing your rights and your obligations can prevent unexpected or unnecessary actions from being taken on a website.
Company Policies
14 Day Guarantee
If you are not happy with your iControl WebStudio or WordPress service for any reason, you can cancel your account within 14 days from the start of your project, and we’ll refund your money – no questions asked. If you have accrued support or programming time during the 14 days, we will refund your money minus the time accrued billed at the current ILGM rate. If you bought a package that included a free domain or email, we will refund your money minus the cost of the domain registration fee or email service fee and transfer the domain or email to you. Cancellation requests must be submitted via email to support@ilgminc.com. We would love to know what changed your mind so we can fix it either for you or for others. Please consider telling us why you are leaving in your cancellation request.
3rd Party Contractors & Vendors
3rd Party Contractors and Vendors are defined as any person and/or company approved to do work on your behalf, supply you with software and/or hardware. The preferable method of communication and payment is through you (ILGM Client). All monies invoiced said the contractor is your responsibility. Any monies invoice to the contractor that becomes 30 days late becomes your responsibility, and the below payment policy will be invoked.
Privacy Statement
We have created this privacy policy to demonstrate our firm commitment to your privacy and the protection of your personal information. Click here to view our Privacy Policy.
Intrusion Detection & SPAM Detection
Our intrusion detection system inspects all inbound activity and identifies suspicious patterns that may indicate a network or system attack from someone attempting to break into or compromise a website including but not limited to spamming of online forms. We analyze these patterns and automatically block traffic to offending IP address and networks. On request from the client, we can provide specific servers that are PCI Compliant and these servers are scanned repeatedly each month by TrustWave (https://www.trustwave.com/) for your protection.
Support Procedures
ILGM understands that technical support is vital for the success of your website. With this in mind, we are devoted to ensuring that your product is working and that you have access for securing help through our free Customer Support Center. You can post your issues at the Customer Support Center or once you have created your account you may email support@ilgminc.com and your question will be posted in the “Report a bug, an error or post a question” area where a professional technical representative will be able to post replies and solutions to your questions.
Phone Support is available to all clients who subscribe to either the WCP or BCP Care Plans by calling 813-444-5796 (FL) or 719-884-1137 (CO). Monday-Friday from 9 am to 4 pm Eastern time (excluding holidays). Outside these hours, you may leave a message, and as soon as someone becomes available, we will contact you. (A support fee may be billed for after-hours emergencies).
3rd party contractors and vendors are responsible for supporting their products and/or services; please contact them directly.
Service Level Agreement (SLA)
It is now widely accepted that an agreement should govern service provision and receipt. This is essential to define the parameters of the service, for the benefit of both the provider and the recipient. To view ILGM’s SLA, click here: Service Level Agreement
End-User License Agreement (EULA)
A EULA is a legal contract between the ILGM and the end-user (Customer/Client) of its applications and services. The EULA details how the software can and cannot be used and any restrictions that the ILGM has imposed. To view ILGM’s EULA, click here: End-User License Agreement.
Invoicing & Payment Policies
All projects are tracked through ILGM’s Project Management System. Invoices are created upon the completion of each project. If a project sits for more than 30 days waiting on client input or collateral, an invoice will be created for the work performed to date. Unless otherwise noted, ALL INVOICES are “due in full” upon receipt. In-depth look at Billing Procedures.
Acceptable Payment Methods:
- US Issued Credit/Debit Card
- Automatidated Bank Transfers (ACH)
Credit Card or Bank Account on File:
A credit card or Bank Account is required for us to charge services and fees for monthly subscriptions, yearly subscriptions, and project invoices that have been completed. We will invoice all projects when completed and attempt to charge your payment method on the following business day. Your account is “PAST DUE” if the transaction is declined. If possible, ILGM will attempt to recharge your payment method within five (5) days; if a second failure occurs, an invoice will be issued with a $25.00 invoicing fee. If payment becomes 30 days past due, ILGM will attempt to collect the past due amount plus $25 or 10% late fee, whichever is greater. If an account becomes 60 days late, ILGM will attempt to collect the past due amount; the 10% late fee through a local collection agency and additional collection charges will be incurred. If your account is PAST DUE and services have been suspended or terminated, a $100.00 Re-Connect fee may be charged to restore services.
Automatic Recurring Billing (Subscriptions)
Monthly and Yearly Subscriptions will attempt to automatically debit your payment method at the end of the month. Your account is “PAST DUE” if the transaction is declined. If possible, ILGM will attempt to recharge your card within five (5) days; if a second failure occurs, an invoice will be issued with a $25.00 invoicing fee. If payment becomes 30 days past due, ILGM will attempt to collect the past due amount plus $25 or 10% late fee, whichever is greater. If an account becomes 60 days late, ILGM will attempt to collect the past due amount; the 10% late fee through a local collection agency and additional collection charges will be incurred. If your account is PAST DUE and services have been suspended or terminated, a $100.00 Re-Connect fee may be charged to restore services.
Overpayments:
Any monies paid above the invoiced amount will be credited to your account. Credits are not applied to Subscriptions unless otherwise agreed in writing.
Refunds:
ILGM products & services are not refundable in any way whatsoever. This includes any unused portion of your existing hosting and any unused portion of your Product License.
Collections:
In the event that ILGM has to take legal action to enforce the provisions of this section, the prevailing party shall be entitled to its reasonable expenses, including attorney’s fees, regardless of whether in-house or outside counsel is employed.
Cancellation Policy
ILGM must receive written notice via email at least 60 days before your desired last day of service. The account holder must submit cancellation requests via email to support@ilgminc.com and include the account holder’s Full Name, Business Name, and Contact Phone. Additionally, include the reason for cancellation and what you would like us to do with your domain, email, and any collateral assets from your website. You are responsible for the subsequent subscription renewal period (yearly or monthly) for hosting and licenses to cover the 60 period.
If requested, ILGM will release all personal assets once all monies owed are paid in full and any existing contracts are satisfied. Written notice is required for your data and website security and is subject to verification.
Licenses for photos, videos, applications, services, plugins, etc., are not transferable or refundable. You may relicense photography, illustrations, and videography by contacting ILGM and requesting the original copyright holder’s new license agreement proposal. Failure to secure a license agreement for these assets is considered copyright infringement and violates the copyright owner’s exclusive rights granted by the federal Copyright Act. ILGM reserves the right to charge a usage fee of $100/mo/asset while the asset is used.
There are no exceptions to this policy.
Policies Last Updated: April 2nd 2018